Explore the platform
Everything you need to turn feedback into direction.
A complete set of tools designed to capture, analyze, and transform your users' feedback into real growth for your business.
01
Survey Types
Don't limit yourself to NPS only. Create satisfaction surveys (CSAT), star ratings, emoji voting, open text boxes, or complex bug report forms with automatic screenshot capture.
Opiny lets teams combine NPS, CSAT, stars, emojis, open text, multiple choice, email, and bug reports in the same journey.
- Questions organized into steps
- Configurable required fields
- Contextual in-product collection
02
Styling & Behavior
The widget is yours. Customize colors, text, and positions to match your brand. Set smart triggers: show the survey after X seconds, on scroll, or when the user tries to leave (Exit Intent).
Colors, copy, position, minimized state, and time, scroll, and exit triggers can be configured without changing application code.
- Identity aligned with your brand
- Time, scroll, and exit-intent triggers
- Preview before publishing
03
Conditional Display
The next question depends on the previous answer. A high score finishes in one tap; a low score opens the question that explains why — without tiring anyone with questions that do not apply.
The condition is evaluated in the browser and re-evaluated on the server: a hidden question never blocks submission and never stores an orphan answer.
- A short survey for satisfied customers
- The why from those who are not
- Reports separate skips from drop-offs
04
AI Sentiment Analysis
Let our Artificial Intelligence read responses for you. We automatically classify feedback as Positive, Neutral, or Negative and generate weekly summaries of the main topics.
Open-text responses receive a sentiment score and can be grouped by topic to reveal positive, neutral, and negative patterns.
- Automatic sentiment classification
- Recurring topic identification
- Negative signal prioritization
05
Extraction & Integration
Your data isn't locked in. Export complete reports in CSV, connect via Webhooks to send data to Slack/Discord, or use our REST API for deep integrations with your CRM.
Collected data can be exported as CSV or consumed through the REST API and webhooks on supported plans.
- CSV export
- REST API for custom integrations
- Webhooks for real-time automation
06
MCP (Model Context Protocol)
Connect your feedback data directly to MCP-compatible AI agents. Feed your LLMs with real context from your users to make more assertive product decisions.
Opiny's MCP server lets compatible AI agents query surveys, responses, and analyses using organization credentials.
- Real context for AI agents
- Natural-language queries
- Organization-scoped data access
Start with the signal that matters most